Title: An investigation into the impact of employee empowerment on organisational commitment: the case of Zajil International Telecom Company of Jordan

Authors: Abdul Azeez Badir Alnidawi; A.S.H. Yousif; Khalid M. Hmdan

Addresses: Business Administration Department, College of Business, Al-Zaytoonah University, Queen Alia Airport Street Amman, P.O. Box 130, Amman 11733, Jordan ' Business Administration Department, College of Business, Al-Zaytoonah University, Queen Alia Airport Street Amman, P.O. Box 130, Amman 11733, Jordan ' Business Administration Department, College of Business, Al-Zaytoonah University, Queen Alia Airport Street Amman, P.O. Box 130, Amman 11733, Jordan

Abstract: The aim of this study is investigating the impact of the main dimensions of employee empowerment (power, knowledge, self-determination and work-impact) on the basic types of organisational commitment (affective, normative and continuance) at Zajil International Telecom Company of Jordan. A sample of 220 employees (the whole technical and managerial staff) was withdrawn from a total population of 300 employees working at the Zajil International Telecom Company. A six-part questionnaire was developed, academically refereed, modified and then distributed. 217 questionnaires were correctly filled in and returned, that were later used for conducting validity, regression and correlation statistical testing using SPSS package. The main results of this study have plainly indicated that employee empowerment in terms of (power, knowledge, self-determination and work-impact) has a significant positive impact on the key types of organisational commitment (affective, continuance and normative). This result represents the originality of this study. It would be reasonable to state that the main objective of this study (determining to what extent that the employee's job title and nationality moderated the impact of employee empowerment on organisational commitment at Zajil International Telecom Company) was attained.

Keywords: employee empowerment; power; knowledge; self-determination; work-impact; organisational commitment; affective; continuance; normative.

DOI: 10.1504/IJPQM.2021.113623

International Journal of Productivity and Quality Management, 2021 Vol.32 No.3, pp.327 - 343

Received: 29 Mar 2019
Accepted: 05 Aug 2019
Published online: 15 Mar 2021 *

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