Title: Studying the critical success factors of ERP in the banking sector: a DEMATEL approach

Authors: Ali Ahmadzadeh; Abbas Sheikh Aboumasoudi; Arash Shahin; Hadi Teimouri

Addresses: Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran ' Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran ' Department of Management, University of Isfahan, Isfahan, Iran ' Department of Management, University of Isfahan, Isfahan, Iran

Abstract: The aim of this study is to determine and separate the critical success factors (CSFs) of enterprise requirements planning (ERP) into causes and effects. For this purpose, literature has been reviewed and the branches of a bank have been selected. Based on a pair wise comparison questionnaire relevant to the decision making trial and evaluation (DEMATEL) technique; the collected data has been analysed. Findings indicated that project management, education, commitment and support of the senior managers are among the cause variables and technology infrastructure, planning and business perspective, communications, change management, and participation of the groups are among the effect variables. By applying the approach of this study, service firms such as banks and particularly the studied bank can better implement their ERP projects.

Keywords: enterprise requirements planning; ERP; critical success factor; CSF; DEMATEL; cause and effect; bank.

DOI: 10.1504/IJPM.2021.112377

International Journal of Procurement Management, 2021 Vol.14 No.1, pp.126 - 145

Received: 05 Jul 2019
Accepted: 13 Oct 2019

Published online: 29 Dec 2020 *

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