Title: Social innovation in public sector services

Authors: Veland Ramadani; Grisna Anggadwita; Dianne H.B. Welsh; Anggraeni Permatasari

Addresses: Faculty of Business and Economics, South-East European University, Bul. Ilinden No. 335, 1200 Tetovo, Republic of Macedonia ' School of Economics and Business, Telkom University, Jln. Telekomunikasi, No. 1 Terusan Buah Batu, Bandung-West Java 40257, Indonesia ' Bryan School of Business and Economics, University of North Carolina at Greensboro, 516 Stirling Street, Greensboro, NC 27402 1760, North Carolina ' Faculty of Business, President University, Jababeka Education Park, Jl. Ki Hajar Dewantara, Kota Jababeka, Cikarang Baru, Bekasi 17550, Indonesia

Abstract: This paper proposes a new conceptual model of social innovation in public sector services. The study uses qualitative analysis to understand the contributions of innovation in social development by examining the smart city concept using the example of the Bandung Government in Indonesia. The Bandung Government has been successfully developing innovative solutions towards service quality in public sector management. This study develops new perspectives of social innovation that can be applied to improve the public-sector reforms in developing countries.

Keywords: social innovation; smart city; virtual entrepreneurship; public sector services.

DOI: 10.1504/IJPSPM.2020.107770

International Journal of Public Sector Performance Management, 2020 Vol.6 No.3, pp.416 - 433

Received: 12 Sep 2018
Accepted: 12 Sep 2018

Published online: 11 Jun 2020 *

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