Title: The relationship among emotional intelligence, conflict management styles, and job performance in Jordanian banks

Authors: Noor Aqqad; Bader Obeidat; Ali Tarhini; Ra'ed Masa'deh

Addresses: Department of Business Management, The University of Jordan, P.O. Box 13114, Amman, Jordan ' Department of Business Management, The University of Jordan, P.O. Box 13114, Amman, Jordan ' Information Systems Department, Sultan Qaboos University, P.O. Box 20, P.C. 123, Muscat, Oman ' Department of Management Information Systems, The University of Jordan, P.O. Box 11942, Amman, Jordan

Abstract: This study aims to investigate the relationship among emotional intelligence and job performance in Jordanian banks through the mediating effect of conflict management styles. Quantitative research design and regression analysis were applied on a total of 447 valid returns that were obtained in a questionnaire based survey. The results showed that both emotional intelligence and conflict management styles were significantly and positively related to job performance. The results also showed that emotional intelligence and conflict management styles were positively and significantly related to each other. Finally, the findings revealed that conflict management styles exert a significant mediating effect on the relationship between emotional intelligence and conflict management styles. This study implies that Jordanian banks should try their best to promote and facilitate emotional intelligence among their employees in an effort to improve their job performance, which will eventually yield positive results for the bank as a whole.

Keywords: emotional intelligence; conflict management styles; CMS; job performance; banks; Jordan.

DOI: 10.1504/IJHRDM.2019.100636

International Journal of Human Resources Development and Management, 2019 Vol.19 No.3, pp.225 - 265

Received: 26 Jan 2017
Accepted: 15 Nov 2017

Published online: 06 Jun 2019 *

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