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International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2011 Vol.16 No.1


Pages Title and author(s)
1-27Public sector e-procurement: a study of benefits from e-markets in the local government sector
Michael Johnson
DOI: 10.1504/IJSTM.2011.041975
28-48Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis
Shu-Ping Lin, Ya-Hui Chan
DOI: 10.1504/IJSTM.2011.041976
49-73The effects of market orientation on new service performance: the mediating role of innovation
Colin C. Cheng, Dennis Krumwiede
DOI: 10.1504/IJSTM.2011.041977
74-90A wireless telecommunications technology policy for digital life in Korea
Jungmann Lee, Kiyong Om, Changi Nam
DOI: 10.1504/IJSTM.2011.041978
91-106The establishment of appropriate service strategy for banking industry customers with different value
Shun-Hsing Chen, Chen-Kuo Pai, Fei-Yun Chen
DOI: 10.1504/IJSTM.2011.041979
107-122R&D, advertising and firm technical efficiency: an empirical analysis on Chinese and Japanese household appliance industry
Feng He, Rong Chen
DOI: 10.1504/IJSTM.2011.041980

 

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