International Journal of Services Technology and Management (IJSTM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services Technology and Management

Special Issue on Service Management in China

Guest Editor: Prof. Shunzhong Liu

Pages	Title and author(s)
129-145	What is the most important predictor of employees' turnover intention in Chinese call centre: job satisfaction, organisational commitment or career commitment? Hao Zhou, Lirong R. Long, Yuqing Q. Wang DOI: 10.1504/IJSTM.2009.025231
146-174	New service development using GAP-based QFD: a mobile telecommunication case Jing-Hua Li, Lei Xu, Xiu-Lan Wu DOI: 10.1504/IJSTM.2009.025232
175-191	Customer social norm attribute of services: why does it matter and how do we deal with it? Qinhai Ma, Ruping Liu, Zhengdan Liu DOI: 10.1504/IJSTM.2009.025233
192-215	Understanding Chinese enterprises' adoption of enterprise short message services: combining IDT and TTF Zhaohua Deng, Yaobin Lu, Bin Wang DOI: 10.1504/IJSTM.2009.025234
216-230	An empirical study on the influential factors of travel agency websites quality based on the users' perception Huayu Shen, Jia Wei, Lingjie Zheng DOI: 10.1504/IJSTM.2009.025235
231-251	The analysis of service station allocation in the hospital based on bottleneck model F. Wu, T. Jia, S.L. Liu, J.Y. Qi DOI: 10.1504/IJSTM.2009.025236