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International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2008 Vol.9 No.1


Pages Title and author(s)
1-13A multicriteria logistics-outsourcing decision making using the analytic hierarchy process
Chandandeep Singh Grewal, Kuldeep Kumar Sareen, Sumit Gill
DOI: 10.1504/IJSTM.2008.016808
14-32Server-switching policy for call routing in a multiskill inbound call centre
Chandra Sen Mazumdar, N.R. Srinivasa Raghavan
DOI: 10.1504/IJSTM.2008.016809
33-50The hybrid queuing and bi-objective integer programming model for scheduling frontline employees in a retail organisation
Emanuel Melachrinoudis, Hokey Min
DOI: 10.1504/IJSTM.2008.016810
51-70Managing product returns in customer-centric e-tail environments
Hokey Min, Chang Seong Ko, Hyun-Jeung Ko
DOI: 10.1504/IJSTM.2008.016811
71-78Reengineering call centre operations using simulation
Hokey Min, Vincent Yu
DOI: 10.1504/IJSTM.2008.016812
79-92Creating a GIS application for defining retail catchment area at Jeddah City
Abdulkader A. Murad
DOI: 10.1504/IJSTM.2008.016813

 

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