International Journal of Services Technology and Management (IJSTM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services Technology and Management

Special Issue on Improving Quality in Services

Guest Editor: Martí Casadesús

Pages	Title and author(s)
320-331	Relationship between the principles transmitted by consultants implementing the ISO 9000 standard and the loyalty of their clients Frederic Marimon Viadiu, Eduard Cristobal Fransi DOI: 10.1504/IJSTM.2006.011001
332-346	Customer satisfaction data on service quality: collection and analysis by different types of service firms Sidhartha R. Das, Cem Canel DOI: 10.1504/IJSTM.2006.011002
347-368	Intra-organisational quality measurement: the case of cellular mobile services Anita Seth, Kirankumar Momaya, H.M. Gupta DOI: 10.1504/IJSTM.2006.011000
369-382	A dynamic evaluation of factors determining the quality of service perceived by clients: an empirical analysis focused on the consultancy sector Leopoldo J. Gutierrez Gutierrez, Francisco J. Martinez-Lopez, Luis M. Molina Fernandez DOI: 10.1504/IJSTM.2006.011003
383-402	Implementing basic quality techniques in social services: the case of DOKPY, Magnisia, Greece Yiannis Nikolaidis DOI: 10.1504/IJSTM.2006.011004
403-415	Effectiveness of ISO 9000 standards in Indian educational institutions: a survey Chandandeep Singh, Kuldeep Sareen DOI: 10.1504/IJSTM.2006.011005