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International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2004 Vol.5 No.3


Pages Title and author(s)
221-232Managing service supply relationships
James A. Fitzsimmons, Edward Anderson, Douglas Morrice, G. Edward Powell
DOI: 10.1504/IJSTM.2004.004297
233-246Long and short-term effects of customisation on the service operations strategy
Daniel Arias-Aranda, Maria J. Alvarez-Gil
DOI: 10.1504/IJSTM.2004.004298
247-262Marketing's influence and cross-functional interaction in e-commerce
Jyh-Jeng Wu
DOI: 10.1504/IJSTM.2004.004299
263-283Service quality and the impact of incentive regulation in telecommunications in the USA
Noel D. Uri
DOI: 10.1504/IJSTM.2004.004300
284-301The impact of the QUEST quality award on the public leisure sector
Rodney McAdam, Ian O'Neill
DOI: 10.1504/IJSTM.2004.004301
302-311A comparative analysis of the regulatory and business implications of broadband rollout for the USA and the UK communications industries
Colin Combe
DOI: 10.1504/IJSTM.2004.004302
312-315The service role of government in streamlining opportunities for construction permitting in disaster recovery
Daniel Berg, Norman G. Einspruch
DOI: 10.1504/IJSTM.2004.004296

 

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