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International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2024 Vol.49 No.2


Pages Title and author(s)
137-160Quality attributes in services for social community centres: a systematic review of the literature
Bruna Keila Macieira Santos; Pablo Aurélio Lacerda de Almeida Pinto; Fagner José Coutinho de Melo
DOI: 10.1504/IJSOM.2024.141992
161-174Differential model of customer loyalty evolution as loyalty forecasting tool
Michael Vigdorowitsch
DOI: 10.1504/IJSOM.2024.141995
175-197Investigating the effect of market orientation on the performance of micro and small enterprises in Yemen: the moderating role of social media marketing adoption
Sabri Shaker Ashoor Bin-Obaidellah; Noor Fadhiha Mokhtar; Nur Aishah Awi; Safiek Mokhlis
DOI: 10.1504/IJSOM.2024.141999
198-220Technology disruption and its application in organisational management theories: a case study on Toyota Motor Corporation
Md. Rahat Khan; Most. Tahura Pervin
DOI: 10.1504/IJSOM.2024.141998
221-248How operational capability affects hospital performance? Role of environmental turbulence
Hardeep Chahal; Mahesh Gupta; Madhu Bala; T.C. Edwin Cheng
DOI: 10.1504/IJSOM.2024.142012
249-264Financial literacy and operational decisions: insights from the entrepreneurs of food service industry
Aashi Khandelwal; Sarath Chandra Tangirala; Priyanka Khanzode
DOI: 10.1504/IJSOM.2024.142001

 

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