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International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2021 Vol.39 No.4


Pages Title and author(s)
451-476Pre-training analysis for student's placement training using hendecagonal fuzzy number with similarity measure
M. Revathi; M. Valliathal
DOI: 10.1504/IJSOM.2021.117647
477-494A quantitative exploration of service brand avoidance and its antecedents
Pierre Mostert; Sotira Petrou; Daniel J. Petzer; Adele Berndt
DOI: 10.1504/IJSOM.2021.117638
495-527Analysis of the factors that influence adoption of information from managerial responses to negative electronic word-of-mouth
Fayiz Shrafat; Dia Zeglat; Waed Ensour; Nael Mosa Sarhan
DOI: 10.1504/IJSOM.2021.117639
528-540Assessment of operational performance indicators from dual perspectives: traditional versus contextual
Adenike Aderonke Moradeyo
DOI: 10.1504/IJSOM.2021.117655
541-562Relationship between service quality, consumer values, satisfaction and loyalty: an empirical study of a shopping mall
Domingos Fernandes Campos; Kelson Wagner Da Silva Barros; Lieda Amaral De Souza; Julio Cesar Ferro De Guimarães
DOI: 10.1504/IJSOM.2021.117642
563-582Developing dimensions of the marketing-operations alignment construct
Kedwadee Sombultawee; Sakun Boon-itt
DOI: 10.1504/IJSOM.2021.117640
583-599A two period lot sizing and pricing model for a perishable/seasonal item
Prakash Abad
DOI: 10.1504/IJSOM.2021.117641

 

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