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International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2020 Vol.37 No.2


Pages Title and author(s)
145-169The management of customer requirements in a product-service system context: a case study in the medical equipment sector
Nicolas Haber; Mario Fargnoli
DOI: 10.1504/IJSOM.2020.110336
170-196A comprehensive model to prioritise lean tools for manufacturing industries: a fuzzy FMEA, AHP and QFD-based approach
M. Bhuvanesh Kumar; R. Parameshwaran
DOI: 10.1504/IJSOM.2020.110337
197-219An empirical study on Kaizen events in Indian small and medium enterprises
Thirumani Muniswami Iyer Venkatesan; Goutam Kumar Kundu
DOI: 10.1504/IJSOM.2020.110338
220-240Performance evaluation methods in the services sector: empirical study in hotels
Maria João Cardoso Vieira Machado; Catarina Rosa Nunes
DOI: 10.1504/IJSOM.2020.110340
241-263Analysing brand awareness as a driver for determining brand value: a study in telecommunications service marketing
Ananya Rajagopal
DOI: 10.1504/IJSOM.2020.110341
264-283Mapping heritage tourism service quality using the Kano model: a case study of Indian tourism
Ashutosh Pandey; Rajendra Sahu
DOI: 10.1504/IJSOM.2020.110339

 

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