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International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2020 Vol.36 No.3


Pages Title and author(s)
271-302Two echelon supply chain with permissible delay in payments under exponential lead time involving investment for quality improvement and ordering cost reduction
S. Hemapriya; R. Uthayakumar
DOI: 10.1504/IJSOM.2020.108114
303-326Lean management in hospitality: methods, applications and future directions
Erwin Rauch; Dominik T. Matt; Christian Linder
DOI: 10.1504/IJSOM.2020.108115
327-347The effect of scenario planning on non-financial performance in Malaysia hotel industry
Joshua Teck Khun Loo; Rajendran Muthuvelo; Shaian Kiumarsi; Fadzil Ali
DOI: 10.1504/IJSOM.2020.108116
348-359Models of satisfaction antecedents: a brief review. An integrative literature review of the most discussed satisfaction models in marketing studies
Fernando Macieira; Tiago Oliveira; Mitsuru Yanaze
DOI: 10.1504/IJSOM.2020.108118
360-380Nature of effects of dynamics of team control on project team effectiveness in construction project delivery
Titus Ebenezer Kwofie; Clinton Ohis Aigbavboa; Ellence Dipolelo Molobela
DOI: 10.1504/IJSOM.2020.108119
381-402Service facilities and hotel performance: empirical evidence from hotel-level data in Thailand
Jordi Meya Domínguez; Piriya Pholphirul
DOI: 10.1504/IJSOM.2020.108120

 

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