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International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2019 Vol.34 No.4


Pages Title and author(s)
421-446Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
DOI: 10.1504/IJSOM.2019.103985
447-464Organisational management through performance indicators
Liane Mahlmann Kipper; Elpidio Oscar Benitez Nara; Julio Cesar Mairesse Siluk; Cristian Caurio; André Luiz Emmel Silva; Juliana Ipê Da Silva
DOI: 10.1504/IJSOM.2019.103986
465-479Towards the criteria for product-service system: new challenges and contributions
Daniel Battaglia; Miriam Borchardt; Giancarlo Medeiros Pereira
DOI: 10.1504/IJSOM.2019.103987
480-499Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Wei-San Su; Chao-Chun Hsu; Wen-Hung Lia; Lan-Fang Chang; Cheng-Hung Huang
DOI: 10.1504/IJSOM.2019.103993
500-535Supply chain management in the services industry: a study from a middle-eastern country
Arthur DeSouza; Abubaker Haddud
DOI: 10.1504/IJSOM.2019.103989
536-553The impact of knowledge management on firm performance: direct impact vs. the mediating impact of strategic human resource practices: an empirical case study
Ali Rezaei; Reza Shirani
DOI: 10.1504/IJSOM.2019.103994

 

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