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International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2019 Vol.33 No.2


Pages Title and author(s)
135-158Application of value stream mapping for cycle time reduction in production of link and roller assembly
Vijay Kumar Manupati; Chaitanya Gangal; M.L.R. Varela; Mohammadsadegh Mobin
DOI: 10.1504/IJSOM.2019.100290
159-186Drivers of supply chain transparency and its effects on performance measures in the automotive industry: case of a developing country
Waqar Ahmed; Mohammad Omar
DOI: 10.1504/IJSOM.2019.100291
187-207Emigrants' motivation business model for intention to participate in the Malaysia My Second Home program
K. Jayaraman; Shin Yuin Khu; Shaian Kiumarsi
DOI: 10.1504/IJSOM.2019.100292
208-238Customers' perceptions and reactions in waiting lines: lessons from a contact service environment in a developing economy
Alexander Appiah; Cosmos Benjamin Osei
DOI: 10.1504/IJSOM.2019.100293
239-261Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations
R. Ben Ruben; S. Vinodh; P. Asokan
DOI: 10.1504/IJSOM.2019.100294
262-285Selling relationship quality to increase salesperson performance in the pharmacy industry
Ida Bagus Nyoman Udayana; Naili Farida; Elia Ardyan
DOI: 10.1504/IJSOM.2019.100289

 

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