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International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2019 Vol.32 No.3


Pages Title and author(s)
269-284An EOQ model for deteriorating items with partial backlogging and financial considerations
M. Ghandehari; M. Dezhtaherian
DOI: 10.1504/IJSOM.2019.098350
285-306Literature review on lean healthcare implementation: assessment methods and practices
Byanca Pinheiro Augusto; Guilherme Luz Tortorella
DOI: 10.1504/IJSOM.2019.098351
307-326An integrated approach for performance evaluation of suppliers in manufacturing industries
H. Abdul Zubar; M.M. Ravikumar; P. Parthiban
DOI: 10.1504/IJSOM.2019.098352
327-338Green supplier selection problem using TOPSIS extended by D numbers in tractor manufacturing industry
Amin Mohammadi; Soroush Avakh Darestani
DOI: 10.1504/IJSOM.2019.098353
339-361The facilitating dynamic of customer-employee satisfaction: contributions from the person-centred approach to service encounters
Andrés Chinchilla; César J. Sepúlveda; Sergio Madero
DOI: 10.1504/IJSOM.2019.098354
362-386Causes of reluctance of Indian manufacturing SMEs in adopting total quality management
Jyoti Prakas Majumdar; Goutam Kumar Kundu; B. Murali Manohar
DOI: 10.1504/IJSOM.2019.098355
387-404Agility in healthcare services: a systematic literature exploration
Rojalin Patri; M. Suresh
DOI: 10.1504/IJSOM.2019.098356

 

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