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International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2017 Vol.27 No.2


Pages Title and author(s)
145-166RAILQUAL: a multiple item scale for evaluating railway passenger service quality and satisfaction
Devi Prasad Maruvada; Raja Shekhar Bellamkonda
DOI: 10.1504/IJSOM.2017.083761
167-189A multi-criteria decision model for the selection of professional service innovative organisation
Gunjan Soni; Kalluri Vinayak; Aditya Tyagi
DOI: 10.1504/IJSOM.2017.083762
190-209Emotional management and behavioural inhibition system in service failures
Thuc Nghi Le
DOI: 10.1504/IJSOM.2017.083763
210-238A survey on selected supplier issues in Indian manufacturing organisations
Manojkumar V. Dalvi; Ravi Kant
DOI: 10.1504/IJSOM.2017.083765
239-261Product allocation of warehousing and cross docking: a genetic algorithm approach
Amin Soleimaninanadegany; Adnan Hassan; Masoud Rahiminezhad Galankashi
DOI: 10.1504/IJSOM.2017.083767
262-283Application of multi-criteria decision making methods for balanced scorecard: a literature review investigation
Nasrin Asgari; Soroush Avakh Darestani
DOI: 10.1504/IJSOM.2017.083768
284-291A study on technique of inventory management system with respect to aviation spare parts
Abhishek S. Rao; Naresh Nayak
DOI: 10.1504/IJSOM.2017.083778

 

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