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International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2015 Vol.22 No.3


Pages Title and author(s)
257-286Service quality improvement at public utilities: a case
Anupama Prashar
DOI: 10.1504/IJSOM.2015.072312
287-303E-service quality dimensions' effect on customers' willingness to buy: structural equation modelling approach
Anil Kumar; Manoj Kumar Dash
DOI: 10.1504/IJSOM.2015.072313
304-322Assigning patients to rooms in a private hospital in Kuwait
Humoud Alsabah; Majid M. Aldaihani; Ali Allahverdi
DOI: 10.1504/IJSOM.2015.072314
323-335Improving workplace by using 5'S tool - a typical application of sorting method
Syed Anwarul Islam; Sheikh Muktadir Hossain; Mazharul Hassan; Nilufa Yeasmin
DOI: 10.1504/IJSOM.2015.072315
336-362Issues and challenges faced by organised and unorganised retail outlets of food and grocery in India - an empirical study
A. Vasumathi; R. Subashini
DOI: 10.1504/IJSOM.2015.072316
363-393Demurrage cost reduction in cement manufacturing plant
G.S. Dangayach; Ankit Jain
DOI: 10.1504/IJSOM.2015.072317

 

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