2026 Vol.55 No.6 Open Access2026 Vol.55 No.5 Open Access2026 Vol.55 No.12026 Vol.54 No.6 Open Access2026 Vol.54 No.5 Open Access2026 Vol.54 No.42026 Vol.54 No.32026 Vol.54 No.22026 Vol.54 No.12026 Vol.53 No.5 Open Access2026 Vol.53 No.42026 Vol.53 No.32026 Vol.53 No.22026 Vol.53 No.12025 Vol.52 No.42025 Vol.52 No.32025 Vol.52 No.22025 Vol.52 No.12025 Vol.51 No.5 Open Access2025 Vol.51 No.42025 Vol.51 No.32025 Vol.51 No.22025 Vol.51 No.12025 Vol.50 No.5 Open Access2025 Vol.50 No.42025 Vol.50 No.32025 Vol.50 No.22025 Vol.50 No.1 Free Access2024 Vol.49 No.5 Open Access2024 Vol.49 No.42024 Vol.49 No.32024 Vol.49 No.22024 Vol.49 No.12024 Vol.48 No.5 Open Access2024 Vol.48 No.42024 Vol.48 No.32024 Vol.48 No.22024 Vol.48 No.12024 Vol.47 No.42024 Vol.47 No.32024 Vol.47 No.22024 Vol.47 No.12023 Vol.46 No.42023 Vol.46 No.32023 Vol.46 No.22023 Vol.46 No.12023 Vol.45 No.42023 Vol.45 No.32023 Vol.45 No.22023 Vol.45 No.12023 Vol.44 No.42023 Vol.44 No.32023 Vol.44 No.22023 Vol.44 No.12022 Vol.43 No.42022 Vol.43 No.32022 Vol.43 No.22022 Vol.43 No.12022 Vol.42 No.42022 Vol.42 No.32022 Vol.42 No.22022 Vol.42 No.12022 Vol.41 No.42022 Vol.41 No.32022 Vol.41 No.1/22021 Vol.40 No.42021 Vol.40 No.32021 Vol.40 No.22021 Vol.40 No.12021 Vol.39 No.42021 Vol.39 No.32021 Vol.39 No.22021 Vol.39 No.12021 Vol.38 No.42021 Vol.38 No.32021 Vol.38 No.22021 Vol.38 No.12020 Vol.37 No.42020 Vol.37 No.32020 Vol.37 No.22020 Vol.37 No.12020 Vol.36 No.42020 Vol.36 No.32020 Vol.36 No.22020 Vol.36 No.12020 Vol.35 No.42020 Vol.35 No.32020 Vol.35 No.22020 Vol.35 No.12019 Vol.34 No.42019 Vol.34 No.32019 Vol.34 No.22019 Vol.34 No.12019 Vol.33 No.42019 Vol.33 No.32019 Vol.33 No.22019 Vol.33 No.12019 Vol.32 No.42019 Vol.32 No.32019 Vol.32 No.22019 Vol.32 No.12018 Vol.31 No.42018 Vol.31 No.32018 Vol.31 No.22018 Vol.31 No.12018 Vol.30 No.42018 Vol.30 No.32018 Vol.30 No.22018 Vol.30 No.12018 Vol.29 No.42018 Vol.29 No.32018 Vol.29 No.22018 Vol.29 No.12017 Vol.28 No.42017 Vol.28 No.32017 Vol.28 No.22017 Vol.28 No.12017 Vol.27 No.42017 Vol.27 No.32017 Vol.27 No.22017 Vol.27 No.12017 Vol.26 No.42017 Vol.26 No.32017 Vol.26 No.22017 Vol.26 No.12016 Vol.25 No.42016 Vol.25 No.32016 Vol.25 No.22016 Vol.25 No.12016 Vol.24 No.42016 Vol.24 No.32016 Vol.24 No.22016 Vol.24 No.12016 Vol.23 No.42016 Vol.23 No.32016 Vol.23 No.22016 Vol.23 No.12015 Vol.22 No.42015 Vol.22 No.32015 Vol.22 No.22015 Vol.22 No.12015 Vol.21 No.42015 Vol.21 No.32015 Vol.21 No.22015 Vol.21 No.12015 Vol.20 No.42015 Vol.20 No.32015 Vol.20 No.22015 Vol.20 No.12014 Vol.19 No.42014 Vol.19 No.32014 Vol.19 No.22014 Vol.19 No.12014 Vol.18 No.42014 Vol.18 No.32014 Vol.18 No.22014 Vol.18 No.12014 Vol.17 No.42014 Vol.17 No.32014 Vol.17 No.22014 Vol.17 No.12013 Vol.16 No.42013 Vol.16 No.32013 Vol.16 No.22013 Vol.16 No.12013 Vol.15 No.42013 Vol.15 No.32013 Vol.15 No.22013 Vol.15 No.12013 Vol.14 No.42013 Vol.14 No.32013 Vol.14 No.22013 Vol.14 No.12012 Vol.13 No.42012 Vol.13 No.32012 Vol.13 No.22012 Vol.13 No.12012 Vol.12 No.42012 Vol.12 No.32012 Vol.12 No.22012 Vol.12 No.12012 Vol.11 No.42012 Vol.11 No.32012 Vol.11 No.22012 Vol.11 No.12011 Vol.10 No.42011 Vol.10 No.32011 Vol.10 No.22011 Vol.10 No.12011 Vol.9 No.42011 Vol.9 No.32011 Vol.9 No.22011 Vol.9 No.12011 Vol.8 No.42011 Vol.8 No.32011 Vol.8 No.22011 Vol.8 No.12010 Vol.7 No.42010 Vol.7 No.32010 Vol.7 No.22010 Vol.7 No.12010 Vol.6 No.42010 Vol.6 No.32010 Vol.6 No.22010 Vol.6 No.12009 Vol.5 No.62009 Vol.5 No.52009 Vol.5 No.42009 Vol.5 No.32009 Vol.5 No.22009 Vol.5 No.12008 Vol.4 No.62008 Vol.4 No.52008 Vol.4 No.42008 Vol.4 No.32008 Vol.4 No.22008 Vol.4 No.12007 Vol.3 No.42007 Vol.3 No.32007 Vol.3 No.22007 Vol.3 No.12006 Vol.2 No.42006 Vol.2 No.32006 Vol.2 No.22006 Vol.2 No.12005 Vol.1 No.42005 Vol.1 No.32005 Vol.1 No.22005 Vol.1 No.1

International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2012 Vol.12 No.4


Pages Title and author(s)
387-404Using queuing theory for evaluating flexibility performance in banking services
Wuttigrai Ngamsirijit
DOI: 10.1504/IJSOM.2012.047950
405-430Machine tool component manufacturing - a lean approach
B. John; V. Selladurai; Rajesh Ranganathan
DOI: 10.1504/IJSOM.2012.047951
431-446Risk in collaborative networks: relationships analysis
Mohammad Alawamleh; Keith Popplewell
DOI: 10.1504/IJSOM.2012.047952
447-467Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Hadi Shirouyehzad; F. Hosseinzadeh Lotfi; Arash Shahin; Mir. B. Aryanezhad; Reza Dabestani
DOI: 10.1504/IJSOM.2012.047953
468-489Discriminate analysis and neural network approach in water utility service
Suchismita Satapathy; S.K. Patel; P.D. Mishra
DOI: 10.1504/IJSOM.2012.047954
490-508A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint
Michael Sony; Nandakumar Mekoth
DOI: 10.1504/IJSOM.2012.047955

 

Return to top