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International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2011 Vol.9 No.4


Pages Title and author(s)
389-410A methodology for the implementation of lean thinking in manufacturing support services
A. Jaaron, C.J. Backhouse
DOI: 10.1504/IJSOM.2011.041239
411-428Integrated supply chain: a survey of Indian textile organisations
Darshan Kumar, Om Pal Singh, Jagdev Singh
DOI: 10.1504/IJSOM.2011.041240
429-452Developing an instrument for measuring Six Sigma implementation
Erick C. Jones, Mahour Mellat Parast, Stephanie G. Adams
DOI: 10.1504/IJSOM.2011.041241
453-490An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust
Samer E. Dahiyat, Mamoun N. Akroush, Bayan N. Abu-Lail
DOI: 10.1504/IJSOM.2011.041242
491-505Customers' quality perceptions towards online railway reservation services in India: an exploratory study
Arpita Khare, Meenakshi Handa
DOI: 10.1504/IJSOM.2011.041243

 

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