International Journal of Services Operations and Informatics (IJSOI)

International Journal of Services Operations and Informatics

2025 Vol.13 No.2/3/4

Special Issue on: Future of Robots in the Service Industry

Guest Editors: Dr. Sudhir Rana, College of Business, Liwa University, Abu Dhabi, UAE, Dr. Piyush Gupta, Birla Global University, Bhubaneswar, India, Dr. Vinaytosh Mishra, Thumbay College of Management and AI in Healthcare, Gulf Medical University, Ajman, UAE and Dr. Manjeet Kharub, Institute of Management Technology, Delhi NCR, India


Pages Title and author(s)
75-98Integrating service robotics in the circular economy: a pathway to sustainable industrial practices
Ishita Bera; Ruchi Sharma; Avinash K. Shrivastava
DOI: 10.1504/IJSOI.2025.152333
99-126Factors determining willingness to choose hospitality services with robots in the era of Service Encounter 2.0: mediating role of value co-creation
Arun Mittal; Nirmal Singh; D.D. Chaturvedi; Ravinder Rena
DOI: 10.1504/IJSOI.2025.152335
127-151How important are service robots in today's hospitality landscape? A review and research guide
Mrinal Kanti Das; Soumya Mukherjee; Dipak Saha; Sayantan Dass
DOI: 10.1504/IJSOI.2025.152328
152-178Consumer acceptance of robotic services in tourism
Rahul Pratap Singh Kaurav
DOI: 10.1504/IJSOI.2025.152329
179-195Technological challenges for employment of robots in service industry
Suchismita Satapathy; Kamalakanta Muduli; Meghana Mishra; Sujoy Kumar Jana
DOI: 10.1504/IJSOI.2025.152334
196-241Anthropomorphic robots in Indian healthcare services: a mixed-methods analysis of adoption, patient perceptions, and service quality impacts
Arpan Anand
DOI: 10.1504/IJSOI.2025.152336
242-263The lived experiences of patients receiving dental treatments from service robots in Jharkhand: a phenomenological inquiry
Neha Choudhary; Anand Prasad Sinha; Mona Ratnesh; Julie Vardhan
DOI: 10.1504/IJSOI.2025.152348
264-291Robo-advisors: a futuristic approach to wealth management
Chanchal Phore; Pallavi Rajain; Amogh Talan
DOI: 10.1504/IJSOI.2025.152353
292-309Enhancing healthcare performance through robots: what does it signify for the upcoming future?
Seema Kaloria; Indrajit Ghosal; Subir Verma; Ritam Rajak
DOI: 10.1504/IJSOI.2025.152352
310-331The impact of service robots on human interactions and customer satisfaction in Nigerian healthcare and financial services
Joy Eghonghon Akahome
DOI: 10.1504/IJSOI.2025.152350
332-351Culturally adaptive service robots: impact of cross-cultural attributes on usage intention
Kashish Motiwala; Anubha Ray; Piyush Gupta
DOI: 10.1504/IJSOI.2025.152344
352-384Innovative airport solutions: using AI, machine learning, and robotics for optimised ground handling and passenger experience
Priya Jindal; Eshika Jain; Pratham Kaushik; Namrata Nanda
DOI: 10.1504/IJSOI.2025.152349

Additional papers

385-395Big data-based predictive model for attendance rate of reserve forces training
Jungmok Ma
DOI: 10.1504/IJSOI.2025.152324
396-415Influence of the types of innovation on the performance of firms in the Spanish region of Valencia, in terms of their exports
Héctor Alejandor López-Paredes; Rosa María Yague-Perales; Isidre March-Chordá
DOI: 10.1504/IJSOI.2025.152327
416-435Financial analysis and strategic decisions in technological investments: a case study on innovation projects
Diego Arciniegas-Ortega; Dayanis García-Hurtado; Carmen-María Queiro-Ameijeiras; Sofia Aparisi-Torrijo
DOI: 10.1504/IJSOI.2025.152340