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International Journal of Services, Economics and Management (IJSEM)

International Journal of Services, Economics and Management

2010 Vol.2 No.1


Pages Title and author(s)
1-29An e-services reference model to streamline the Global Village Grid
Seyyed Mohsen Hashemi, Mohammadreza Razzazi
DOI: 10.1504/IJSEM.2010.029789
30-45Factors that mitigate employee job stress in the service industry
Amarjit Gill, Nahum Biger, Smita Bhutani
DOI: 10.1504/IJSEM.2010.029790
46-58IT project risk assessment methods: a literature review
Shan Liu, Jinlong Zhang
DOI: 10.1504/IJSEM.2010.029791
59-79Knowledge management in businesses using service-oriented architecture – a practical implementation of Topic Maps using a case study of Amazon
Meghana Rao, Tugrul U. Daim
DOI: 10.1504/IJSEM.2010.029792
80-108The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives
Mohammed T. Nuseir, Mamoun N. Akroush, Bushra K. Mahadin, Abdullah Q. Bataineh
DOI: 10.1504/IJSEM.2010.029793

 

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