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International Journal of Quality and Innovation (IJQI)

International Journal of Quality and Innovation

2022 Vol.6 No.2


Pages Title and author(s)
115-133The relationship of organisational culture and effectiveness of internal process change in civil service
Norliza Eileen Ibrahim; Chorng Yuan Fung; Yen Ping Ki; Sueh Ing Su
DOI: 10.1504/IJQI.2022.122310
134-161How can we develop academic and student surveys to measure and evaluate the quality of services at higher education institutions? Insights from a non-profit HEI in the Sultanate of Oman
Zuhair A. Al-Hemyari; Waleed Al Rajhi
DOI: 10.1504/IJQI.2022.122331
162-189CALIDENA methodology for quality infrastructure service assessment and improvement in wheat value chains
Mesfin Demissie; Abdi Duga; Birhanu Beshah; Frank Ebinger
DOI: 10.1504/IJQI.2022.122313
190-230Customer perceptions of value, satisfaction, and loyalty in the social media era: insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar Abdul Hamid; Ahmad Shaharudin Abdul Latiff; Ramayah Thurasamy; A.K.M. Ahasanul Haque
DOI: 10.1504/IJQI.2022.122314
231-252Customer loyalty for retailers' growth in Bangladesh: do retailer qualities (attributes and awareness) influence satisfaction and loyalty?
Ahasanul Haque; Naila Anwar Chowdhury; Md Uzir Hossain Uzir; Mohammad Shamsuddoha
DOI: 10.1504/IJQI.2022.122320

 

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