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International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2023 Vol.39 No.4


Pages Title and author(s)
431-463Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Rister Barreto; Roberto Herrera
DOI: 10.1504/IJPQM.2023.132830
464-489Drivers of service productivity in the hospitality industry: a customer perspective
Ha Thu Nguyen; Anh Thi Tu Le; Truong Trong Hoang
DOI: 10.1504/IJPQM.2023.132829
490-511The effect of green innovation on sustainable performance in SMEs: the mediating role of strategic learning
Khaled Nawaser; Mohammad Hakkak; Mohammad Amin Aeiny; Ali Vafaei-Zadeh; Haniruzila Hanifah
DOI: 10.1504/IJPQM.2023.132828
512-535Identifying and improving customer preferences of frozen tuna for the export market
Elia Oey; Pande Putu Maharani Puspitasari; Fransiska Fransiska; Johanes Ronaldy Polla
DOI: 10.1504/IJPQM.2023.132831
536-553Business sustainability for small coffee shops: the role of leader and quality
Mukhamad Najib; Farah Fahma
DOI: 10.1504/IJPQM.2023.132832
554-566Quality management: history, evolution and aspects
Angélica Luize Cardoso Ferreira; Isadora Alves Lustosa; Ana Carolina Kogawa
DOI: 10.1504/IJPQM.2023.132849

 

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