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International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2022 Vol.37 No.3


Pages Title and author(s)
305-322Identifying service performance gap: a hospitality management perspective
Praveen Dhiman; Sangeeta Arora
DOI: 10.1504/IJPQM.2022.126934
323-343A strategic assessment of the twenty-tens barriers preventing the optimal implementation of lean management in the Lebanese construction industry
Mira Thoumy; Atef Harb; Claudette El-Hajj
DOI: 10.1504/IJPQM.2022.126932
344-360Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
Seyed Fathollah Amiri Aghdaie; Sayed Mohsen Mousavi
DOI: 10.1504/IJPQM.2022.126935
361-383A comprehensive review of the national quality infrastructure framework
Mesfin Demissie; Birhanu Beshah; Frank Ebinger
DOI: 10.1504/IJPQM.2022.126933
384-404A comparative analysis of experts' judgment methods for patient safety implementation - FMEA and fuzzy AHP
Seyedehfatemeh Golrizgashti; Mehrdad Keshmiri; Noshad Nazabadi
DOI: 10.1504/IJPQM.2022.126944
405-421Modelling the enablers of quality management practices using ISM
H. Mahesh Prabhu; Samhit Nayak; Sriram Pai; Pranith Prabhakar; B. Gowrava Shenoy
DOI: 10.1504/IJPQM.2022.126931
422-434Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Marwan Khaleel; Shiva Ilkhanizadeh; Huthaifah Khrais
DOI: 10.1504/IJPQM.2022.126936

 

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