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International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2015 Vol.16 No.2


Pages Title and author(s)
127-147Impact of total quality management on customer satisfaction in Indian banking sector
Durgesh Pattanayak; Plavini Punyatoya
DOI: 10.1504/IJPQM.2015.071236
148-168Parameter optimisation of powder mixed EDM of aluminium-based metal matrix composite using Taguchi and grey analysis
Smitanjali Behera; Suchismita Satapathy; Surendra K. Ghadai
DOI: 10.1504/IJPQM.2015.071237
169-182Using data envelopment analysis to investigate the performance of industrial clusters to utilise resources
Abdorrahman Haeri; Seyed Mojtaba Moussavi Neghabi; Gholamreza Soleimani; Morteza Anoosheh
DOI: 10.1504/IJPQM.2015.071238
183-210Impact of kaizen on firm's competitive advantage in a Japanese owned company in Malaysia
Suhaiza Zailani; Mohd Rizaimy Shaharudin; Bernard Saw
DOI: 10.1504/IJPQM.2015.071239
211-230The need for implementing lean in healthcare organisations
Adriana Giraldo; William M. Mothersell; Jaideep Motwani
DOI: 10.1504/IJPQM.2015.071240
231-247The relation between individual-social factors and conflict management styles: an empirical case study
Badri Abbasi; Farzaneh Niyazi Ghaziyani
DOI: 10.1504/IJPQM.2015.071247

 

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