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International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2012 Vol.10 No.3


Pages Title and author(s)
267-287Principal component analysis (PCA)-based approaches for the multi-response optimisation: an issue and the recommendation
Rina Chakravorty; Susanta Kumar Gauri; Surajit Pal
DOI: 10.1504/IJPQM.2012.048750
288-306Productivity and quality improvement through value stream mapping: a case study of Indian automotive industry
Jaiprakash Bhamu; J.V. Shailendra Kumar; Kuldip Singh Sangwan
DOI: 10.1504/IJPQM.2012.048751
307-334Service quality at Jordanian commercial banks: what do their customers say?
Sulieman Ibraheem Shelash Al-Hawary; Amal Metabis
DOI: 10.1504/IJPQM.2012.048752
335-373Total quality management: literature review and an agenda for future research
Amrendra Kumar Singh; Rakesh L. Shrivastava
DOI: 10.1504/IJPQM.2012.048753
374-387Factors influencing the repurchase intention and customer satisfaction: a case of Jordanian telecom companies
Abbas Al-Refaie; Issam S. Jalham; Ming-Hsien Caleb Li
DOI: 10.1504/IJPQM.2012.048754
388-409Implementation of DMAIC methodology in supply chains to reduce customer end-rejections: a case study in an Indian SME
T. Senthilkumar; S. Karthi; S.R. Devadasan; N.M. Sivaram; C.G. Sreenivasa; R. Murugesh
DOI: 10.1504/IJPQM.2012.048755

 

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