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International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2011 Vol.8 No.4


Pages Title and author(s)
373-397Introduce quality processes through DOE: a case study in die casting foundry
Bikram Jit Singh, Dinesh Khanduja
DOI: 10.1504/IJPQM.2011.043006
398-415The effects of quality management practices on customer satisfaction and innovation: a perspective from Jordan
Abbas Al-Refaie, Ola Ghnaimat, Jong-Hwan Ko
DOI: 10.1504/IJPQM.2011.043007
416-432The roles of ISO 14001, research institutions and professional organisations in environmental performance
Sean P. Goffnett, Lawrence O. Jenicke, Shanthakumar Palaniswami, Hyungu Kang
DOI: 10.1504/IJPQM.2011.043008
433-458Validation of multiple-item scale for measuring service quality in life insurance business: structural equation modelling approach
Anand Prakash, R.P. Mohanty, S. Kumar, S.P. Kallurkar
DOI: 10.1504/IJPQM.2011.043009
459-479Factors influencing the productivity of knowledge workers: a case study from an Iranian Oil Company
Ali Noruzy, Ali Asghar Hayat, Aliasghar Rezazadeh, Sajjad Najafi, Loghman Hatami-Shirkouhi
DOI: 10.1504/IJPQM.2011.043010
480-501An empirical investigation of Six Sigma implementation in medium scale Indian automotive enterprises
Rajeshkumar U. Sambhe, Rajendra S. Dalu
DOI: 10.1504/IJPQM.2011.043011

 

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