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International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2009 Vol.4 No.1


Pages Title and author(s)
1-19The impact of TQM implementation in a human service agency
Tigineh Mersha, Ven Sriram, Lanny Herron
DOI: 10.1504/IJPQM.2009.021868
20-38A performance measurement framework for internationalisation of small and medium enterprises
Harinder Singh, Jaideep Motwani, Jared English
DOI: 10.1504/IJPQM.2009.021869
39-54Productivity measurement for knowledge work in research and development
Petri Helo, Josu Takala, Kongkiti Phusavat
DOI: 10.1504/IJPQM.2009.021870
55-83Cost analysis in the implementation of ISO quality system in a petroleum refinery
S.A. Oke, A.J. Abudu, O.G. Akanbi, F.A. Oyawale
DOI: 10.1504/IJPQM.2009.021871
84-102A fuzzy logic model for competitive assessment of airline service quality
Margaret F. Shipley, Steven P. Coy
DOI: 10.1504/IJPQM.2009.021872
103-128A new X chart comparable to CUSUM and EWMA charts
D.R. Prajapati, P.B. Mahapatra
DOI: 10.1504/IJPQM.2009.021873

 

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