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International Journal of Services Sciences (IJSSci)

International Journal of Services Sciences

2013 Vol.5 No.1


Pages Title and author(s)
1-18A DEA methodology to evaluate multidimensional quality performance in hospitals
Chris McDermott; Liam O'Neill; Gregory Stock; Hesna Muge Yayla-Kullu
DOI: 10.1504/IJSSCI.2013.057647
19-39Modelling collaborative business services
Thanh Thoa Pham Thi; Thang Le Dinh; Markus Helfert
DOI: 10.1504/IJSSCI.2013.057649
40-57Role stress as a barrier to service quality in Indian banks: SEM approach
Mohd. Adil; Irfana Rashid
DOI: 10.1504/IJSSCI.2013.057648
58-73A framework for electricity utility service by QFD technique
Suchismita Satapathy; S.K. Patel; Shiva Shankar Mahapatra; Amitabha Biswas
DOI: 10.1504/IJSSCI.2013.057659
74-94The moderating effects of eco-oriented organisational culture on the green practice-performance relationship
Taewon Hwang; Sung Tae Kim
DOI: 10.1504/IJSSCI.2013.057660

 

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