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International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2024 Vol.48 No.3


Pages Title and author(s)
305-333Fuzzy cognitive map-based modelling for smart grid implementation in India
Archana
DOI: 10.1504/IJSOM.2024.139239
334-352Wholesale and sustainable supply chain: bridging gaps through digitalisation
Lucas Conde Stocco; Luciana Oranges Cezarino; Lara Bartocci Liboni; Flavio Pinheiro Martins
DOI: 10.1504/IJSOM.2024.139240
353-394Analysis of MAP/PH1, PH2/2 queueing system with two types of heterogeneous servers, standby server, instantaneous feedback, working vacation, multiple vacations, breakdown, phase type repairs and impatient behaviour of customers
G. Ayyappan; K. Thilagavathy
DOI: 10.1504/IJSOM.2024.139241
395-408Service failure management system: evidence from the Indian hospitality industry
Vikash; Neeraj Kaushik
DOI: 10.1504/IJSOM.2024.139245
409-423An eloquent study of government v/s self-aided higher education institutions during COVID-19 revisiting SERVQUAL model
Jignesh Bhatt; Prakashkumar Patel; Hardik Bhadeshiya; Baxiskumar Patel
DOI: 10.1504/IJSOM.2024.139246
424-444Patient engagement and customer loyalty: the role of value co-creation in healthcare service delivery
Ernest Yaw Tweneboah-Koduah; Raphael Odoom; Matilda Adams; Alexander Annane-McCarthy
DOI: 10.1504/IJSOM.2024.139247

 

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