Replication of a Six Sigma black belt case study: GEP box's paper helicopter experiment in a drone logistics scenario
by Sean P. Goffnett; Andrew N. Paquet; Oliver M. Strong; Kevin P. McCarron
International Journal of Productivity and Quality Management (IJPQM), Vol. 27, No. 1, 2019

Abstract: Unmanned aerial vehicles (drones) have gained attention in business in recent years. Drones have demonstrated potential use in logistics operations, such as surveillance, inventory counting, order picking, and 'last-mile' delivery. Given the proliferation in potential uses of drones, it is no surprise companies are testing drone capabilities. This article presents a theoretical business case describing the Six Sigma DMAIC model applied in a logistics context involving drone capacity and reliability. Define, measure, analyse, improve and control are presented. This article builds on earlier studies on structuring Six Sigma projects. This service-related business case can be used for training and education purposes.

Online publication date: Thu, 16-May-2019

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