Time-critical information services framework in the European context: emergency response organisation roles and inter-actor relations
by Kari Pylväs; Terhi Kankaanranta
International Journal of Emergency Management (IJEM), Vol. 15, No. 2, 2019

Abstract: This study aims to increase understanding of the operational, organisational and governance structures of emergency services by assessing, validating and expanding on the applicability of the time-critical information services (TCIS) framework within the European context. We analysed the emergency response related roles and tasks of different emergency services' organisations within six European countries and Turkey. Two datasets were utilised: emergency services' concepts of operation (CONOPS) and emergency scenario examples provided by emergency services practitioners and representatives. The TCIS framework was utilised as a theoretical basis for the analysis. The results suggest that the steps involved in making, receiving and handling emergency calls follow fairly similar paths in different European countries. However, there are noteworthy differences in emergency services models that define the sequential procedures within emergency response and management. The TCIS model was developed further to better account for the different tasks and roles included in the fairly case-specific emergency services process in the European context.

Online publication date: Tue, 30-Apr-2019

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Emergency Management (IJEM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com