International telecommunications service management
by Young B. Choi, Faye P. Teer, Nirav H. Mehta
International Journal of Services and Standards (IJSS), Vol. 2, No. 3, 2006

Abstract: This paper discusses the importance of high-quality telecommunication service management and discusses the standards used in international telecommunications service management. Telecommunication service management and standards are tightly coupled with each other as better standards result in better service management. The major standardisation bodies that are responsible for creating the technical specifications of major telecommunication service management standards are ITU-T, TeleManagement Forum (TM Forum) and International Organization for Standardization (ISO). A state-of-the-art survey of the telecommunications service management arena and forecast of the future direction and applications of international telecommunications service management standardisation are described.

Online publication date: Tue, 09-May-2006

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