Supporting knowledge creation with e-mail
by Nilmini Wickramasinghe, Sharman Lichtenstein
International Journal of Innovation and Learning (IJIL), Vol. 3, No. 4, 2006

Abstract: Currently, Nonaka's (1994) knowledge spiral, and Spender's (1996) and Blackler's (1995) respective frameworks, are considered important for understanding knowledge creation. In this paper, we illustrate how a relatively simple and ubiquitous technology, namely e-mail, can be used to support, enable and even enhance knowledge creation, and thereby actualise these frameworks.

Online publication date: Sun, 23-Apr-2006

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