Performance measurement: the comparison between a process and a model approach Online publication date: Sun, 13-Jul-2003
by Umit Bititci, Trevor Turner, Mike Bourne
International Journal of Business Performance Management (IJBPM), Vol. 3, No. 2/3/4, 2001
Abstract: This paper discusses and disseminates the results of a comparative study conducted by the researchers at Cambridge and Strathclyde, in order to develop a better understanding of the relative merits of their frameworks for performance measurement. The study focuses on a small manufacturing company, which used the process designed by the Cambridge group to design and implement a performance measurement system. The Reference Model developed by the Strathclyde group was then used to audit the company's performance measurement system. The paper concludes that the two approaches are complementary if a business process view of performance measurement is taken.
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