Small business entrepreneur resistance of ICT adoption: a lesson from Indonesia
by Dwi Suhartanto; Gundur Leo
International Journal of Business and Globalisation (IJBG), Vol. 21, No. 1, 2018

Abstract: The availability of information and communication technology (ICT) has assisted business organisations to effectively produce and market their products and services in the global market. However, many small businesses have not adopted such technology, especially online stores and websites, to support their business activities. This paper examines small business entrepreneur resistances to adopting online store and website technology. This qualitative study uses the technology adoption model (TAM) as a theoretical basis. Using a sample of 131 small Indonesian business entrepreneurs, this study reveals that perceived lack of usefulness, perceived lack of ease to use, resources, and social influences are resistance factors for entrepreneurs to adopt online stores and websites. Further, among these factors, the perceived lack of usefulness and resources is considered the most substantial resistance factor for the entrepreneur to adopt the technology. This study extends our understanding that TAM is also a useful theory to explain the resistance of adopting the technology. The managerial impact and possible future research is also discussed.

Online publication date: Thu, 16-Aug-2018

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business and Globalisation (IJBG):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com