Application of quality function deployment for the design and development of a lathe machine
by Jagdeep Singh; Harwinder Singh; Surjit Kumar Gandhi
International Journal of Management Concepts and Philosophy (IJMCP), Vol. 11, No. 3, 2018

Abstract: The objective of the study is to primarily develop a framework for a competitive customer driven product development through quality function deployment (CDPD-QFD). The development of model framework constitutes the opinions and expressions of two distinct groups viz. Voice of customer (VoC) and voice of engineer (VoE), and also its implementation. The modified and enhanced version of quality function deployment-based customer driven product development model has been discussed, implemented and justified with a real-life case study on a centre lathe. Implementation of 43% of total engineering characteristics viz. service life, speed control on the machine, production capacity accuracy of the machine, vibration occurring on lathe bed and application of QFD methodology to design of each and every part of machine leads to 70.63% of desired customer satisfaction level. The study concludes by achieving the specific aims of developing a comprehensive systematic methodology and fills in a number of gaps in existing knowledge regarding the effective development and use of quality function deployment in customer driven product development process.

Online publication date: Thu, 26-Jul-2018

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Management Concepts and Philosophy (IJMCP):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com