Case study on estimating the financial impact of IT process alignment
by Eunil Park; Jay Ohm; Sang Jib Kwon
International Journal of Information Technology and Management (IJITM), Vol. 17, No. 3, 2018

Abstract: The current study is designed to be used as supplementary material for potential professionals in the area of IT process alignment. This study deals with automation of trouble ticketing system. With this new technology, the company needs to properly align their IT processes with investment model and automation. The proper alignment will bring about dramatic improvements in their business performance. This case study walks through the major components in estimating the financial impact of IT process alignment.

Online publication date: Mon, 02-Jul-2018

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