Using the balanced scorecard to measure the effectiveness of knowledge management projects in Chinese enterprises Online publication date: Sat, 30-Jun-2018
by Eric K.W. Lau
International Journal of Web Engineering and Technology (IJWET), Vol. 13, No. 2, 2018
Abstract: A firm's organisational knowledge, which provides its competitive advantage, must be protected, managed, and effectively shared among employees; a function known as knowledge management. This study of Chinese firms, informed by a literature review, examines various knowledge management projects, using the balanced scorecard. The scorecard found significant differences between state-owned and private enterprises, and identified two critical determinants of satisfaction with such projects; how well they supported the financial functions, and the customer-service functions, of the firm.
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