Impact of total quality management on organisational performance: exploring the mediating effects of organisational learning and innovation
by Mohsen Modarres; Jaleh Pezeshk
International Journal of Business Environment (IJBE), Vol. 9, No. 4, 2017

Abstract: Total quality management involves integrated and dynamic processes. Previous researchers have endeavoured to examine the relationship between TQM and organisational performance by untangling the major components of the TQM, such as learning capabilities and process and product innovations. However, past studies have neglected to examine the mediating impact of both organisational learning capabilities and innovations on the relationship between TQM and organisational performance. In the present research we explored the mediating impact of organisational learning and innovations on the TQM-performance relationship. Our results revealed that TQM has a positive and significant association with both organisational learning and innovations. Moreover, organisational learning and innovations were positively and significantly associated with organisational performance. Findings also revealed that TQM-performance is greater when mediated by learning and innovation compared to direct influence of TQM on organisational performance.

Online publication date: Mon, 11-Jun-2018

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Environment (IJBE):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com