ERP implementation in university: a case study in Thailand
by Nacha Chondamrongkul
International Journal of Business Information Systems (IJBIS), Vol. 27, No. 2, 2018

Abstract: Enterprise resource planning (ERP) is considered a proven solution that enhances the organisation's structure, which results in better productivity. Nowadays, universities have many reasons to improve efficiency in administrative operations. Therefore, there are a number of universities that aim to enhance administrative efficiency by implementing an ERP system. However ERP system implementation in the university has a high failure rate because of its unique characteristic. Even though a number of critical success factors have been proposed, there is rare example of how to put them into practice. This paper presents a case study in a Thai university that implements ERP system, which shows how selected critical success factors are taken into practice throughout implementation process. A combination of semi-structured interviews and survey questionnaires are used as research methods to observe and analyse implementation process in the university environment. The study shows software learnability as a significant challenge that causes problems in the post-implementation phase. Also, the study highlights an ERP system as the foundation for the development of forthcoming IT system.

Online publication date: Sun, 07-Jan-2018

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Information Systems (IJBIS):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com