Measuring academic quality: a three-dimensional approach for internal audit using DMAIC Online publication date: Tue, 12-Sep-2017
by Seena Biju; N. Sreekumaran Nair
International Journal of Six Sigma and Competitive Advantage (IJSSCA), Vol. 10, No. 3/4, 2017
Abstract: While institutes of higher education are progressively working to match their competencies with student priorities, market forces and academic concerns it becomes imperative for the institute/university to be able to link the three and comprehend the holistic impact of these dimensions on its quality index. Through this study the authors design and implement a three-dimensional model for measuring the perceived quality for institutes of higher education mapping its quality parameters with the stakeholder-expectations and based on the operating levels - this using the DMAIC roadmap in partial. The tool that is conceptualised in this study is an outcome of a pre-design survey (Define) following which the tool was developed and tested (Measure). The findings are based on the observations from two institutions of higher education (Analyse); this presented to the respective managements for their perusal and action (Pre-Improve) while confirming (or negating) their prior notions of Quality at the institute.
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