The relationship between TQM practices and role stressors Online publication date: Sun, 09-Jul-2017
by Zahra Fallah Ebrahimi; Reza Hosseini Rad
International Journal of Management Practice (IJMP), Vol. 10, No. 3, 2017
Abstract: Small and Medium-sized Enterprises (SMEs) are comprised 90% of all enterprises in Iran. In this regards they have significant role in the development of the country's economy. The purpose of this paper is to develop a conceptual framework to investigate the impact of multidimensionality of total quality management practices on the role stressors. Numerous studies have been done by other researchers on the quality revolution and implemented various Total Quality Management (TQM) programs such as ISO 9000 series as a way to improve quality. This paper investigates the multidimensional relationships between eight TQM practices and role stressors. The empirical data was gathered from 410 Iranian manufacturing SMEs and analysed by using the Structural Equation Modelling (SEM) technique. The findings indicate important association among leadership, information analysis; supplier management, employee involvement, process management and human resources focus with role stressors but no significant relationship between customer focus and supplier management with role stressors.
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