MuSe: a semantic solution for personalised recommendations of municipality services
by Alessio Carenini; Irene Celino; Marco Comerio; Flavio De Paoli; Andrea Maurino
International Journal of Electronic Governance (IJEG), Vol. 9, No. 1/2, 2017

Abstract: Citizens managing life events are often challenged in finding the needed municipality services (MuSe) and understanding the specific delivery conditions of such services. The lack of a comprehensive view of available services on municipality portals and online systems makes the challenge harder. In this paper, we describe the MuSe ontology, developed in the context of an Italian project that: i) supports the creation of formal and machine-readable descriptions of services available to citizens; ii) enables for personalised recommendations of services based on citizen profiles. Moreover, the paper describes how such recommendations are defined by means of an innovative semantic solution for supply demand matchmaking and how such recommendations are shown to citizens.

Online publication date: Mon, 19-Jun-2017

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Electronic Governance (IJEG):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com