How and why emotions matter in interprofessional healthcare
by Ann Dadich; Rebecca E. Olson
International Journal of Work Organisation and Emotion (IJWOE), Vol. 8, No. 1, 2017

Abstract: Institutional theory draws attention to organisational rules-of-thumb that guide individual action and legitimacy - this includes the use of emotion. Within medicine, emotion is largely underemphasised. The introduction of interprofessional practice (IPP) poses an under-explored potential challenge to these rules-of-thumb. Drawing on Foucault, this article examines: 1) the emotional discourse in tweets from member-based organisations for healthcare practitioners; 2) themes in interviews and a focus group with practitioners-in-training. While the tweets largely illustrated the illegitimacy of emotion within healthcare, the practitioners-in-training indicated the importance of emotions and emotion work to teamwork. These findings suggest a 'cultural clash' and demonstrate that emotions matter in IPP.

Online publication date: Sat, 22-Apr-2017

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