How technologies are changing the social relationships in the shopping experience?
by Eleonora Pantano; Saverino Verteramo
International Journal of Technology Marketing (IJTMKT), Vol. 12, No. 2, 2017

Abstract: This paper investigates the impact of the innovations held by the introduction of advanced technologies into the points of sale. In particular, it explores the sense of sociality emerging while integrating social networks, with emphasis on the quality of social interactions while shopping. The aims of this paper is to investigate the impact among social relationships during the purchasing process (including need of relatives' or friends' presence), relationships with vendors, eWOM and trust in technology on the attitude towards the use of these technologies as supporting tool while shopping. The study is based on a quantitative analysis involving 331 young consumers, analysed through the structural equation model. Findings show the extent to which these technological innovations are able to replace the traditional face-to-face interactions in terms of consumer-to-consumer and consumer-to-vendor ones.

Online publication date: Fri, 24-Mar-2017

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