Performance measurement system using balanced score card and tracking tool - a case study in a pharmaceutical company
by Elia Oey; Nathania Mulianti
International Journal of Logistics Systems and Management (IJLSM), Vol. 26, No. 4, 2017

Abstract: Every organisation needs to measure where they are before they can make further improvement. In supply chain management, where suppliers and customers involved, it is important to have a comprehensive and aligned performance measurement system. The study is based on a multinational pharmaceutical company in Indonesia. It aims to refine the performance measurement system (PMS) for its export department. The export activities involve multiple logistic service providers as their suppliers and several inter-market customers. The PMS is done based on balanced score card (BSC) concept. The study gives practical approach on implementation of PMS in middle and part of organisation, aligning its internal needs and external environment, without losing BSC integrity. A tracking tool is also developed to assist in measuring and monitoring the KPIs.

Online publication date: Fri, 03-Mar-2017

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Logistics Systems and Management (IJLSM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com