Investigating the effective factors in users' satisfaction with social network sites
by Seyyed Mehdi Mirmehdi; Ali Sanayei; Hossein Rezaei Dolatabadi
International Journal of Electronic Customer Relationship Management (IJECRM), Vol. 10, No. 2/3/4, 2016

Abstract: Social network sites such as Facebook are considered as a subcategory of social media. These services have attracted the attention of the researchers and prompted them to investigate and analyse the users' attitudes and behaviours in these sites. The aim of this research is to investigate the factors affecting social networks users' satisfaction. To achieve this aim, a structural model was applied to analyse and test these factors among the Iranian users of a social network site. The results indicated that factors, such as time responsiveness, usefulness, hedonic values, ease of use, format, perceived privacy and personalisation, are influential in social networks users' satisfaction, but utilitarian values have no effects on users' satisfaction with social networks.

Online publication date: Sun, 12-Feb-2017

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