Rethinking IT-governance: analytical review of IT governance for social media based on the COBIT standard
by Yousuf S. AlHinai; Ali Al-Badi; Ibrahim Al-Harthi; Ali Al-Aufi; Zahran Al-Salti
International Journal of Services, Economics and Management (IJSEM), Vol. 7, No. 2/3/4, 2016

Abstract: Information and Communication Technology (ICT) is considered to be one of the most critical innovations that enable governments to improve service delivery, encourage effective citizen participation, and achieve organisational goals. A type of ICT which is growing which governments have recently started to utilise is social media (SM). This technology brings many advantages for governments in the form of ease of reaching, communicating and interacting with citizens in a direct and timely manner. Yet, despite such advantages, many government agencies are challenged by how to govern this technology so as to ensure a solid alignment between actual use and organisational objectives. IT governance is an area of research which ensures that the utilisation of technology is in line with organisational goals, objectives and strategies. Most existing social media guidelines were created based on best practice rather than by using established IT governance standards. This research analyses and synthesises a handful of existing SM guidelines, cross-checking their similarities and differences and examining the extent to which they align with established principles of IT governance.

Online publication date: Sun, 29-Jan-2017

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services, Economics and Management (IJSEM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com